Connected support for your healthcare practice
ITS BPO brings medical billing, transcriptions and customer support together in one service for healthcare practices. We coordinate billing records, dictated documents and patient inquiries through your approved systems, with clear ownership and follow-through at every stage.
Give your team one organized workflow for the administrative work around patient care. Billing questions, document corrections and open inquiries stay visible, while your practice retains control of clinical documentation, coding decisions and final approvals.
Medical billing
Support for patient and insurance information checks, claim preparation using practice-approved details, payer follow-up, payment records and outstanding billing items.
Medical transcriptions
Transcription of dictated recordings into practice-specific notes and reports, with formatting checks, clarification requests for unclear audio and tracked corrections for provider review.
Customer support
Patient and customer inquiry handling across agreed call, email and chat channels, including appointment coordination, billing query routing, status updates and escalation to your practice team.
What is included
- Patient, insurance and billing record organization
- Claim status checks, payer follow-up and payment tracking
- Dictated audio transcription and document formatting
- Clarification requests and document correction coordination
- Patient inquiries, appointment coordination and billing question routing
- Shared work queues, escalation tracking and routine progress reporting
How we work with your team
Agree one support workflow
Confirm your systems, document templates, communication guidelines and approval responsibilities across all three areas.
Coordinate the daily work
Handle assigned billing tasks, transcription drafts and inquiries with clear notes and next actions.
Review and follow through
Share unresolved items, route questions to the responsible person and track corrections and commitments through completion.
Who this service supports
For medical practices, clinics and healthcare administration teams that need coordinated billing, transcription and customer communication support from one partner.